1. Introduction

This Refund & Cancellation Policy (the “Policy”) sets out the terms governing cancellations and refunds for services and products offered by Gata Sports Tours S.L. (“the Company,” “we,” “us”), a sports travel company registered and operating in Spain. By purchasing any of our products or services, you (“the Customer”) acknowledge and agree to the terms of this Policy.

This Policy has been drafted in accordance with Spanish consumer protection legislation (Real Decreto Legislativo 1/2007, Ley General para la Defensa de los Consumidores y Usuarios) and EU Directive 2011/83/EU on consumer rights.

2. Scope of This Policy

This Policy applies to all purchases made through the Company’s website, by telephone, by email, or through any other distance or off-premises sales channel. It covers the following categories of products and services:

• Sports travel tour packages (including combined accommodation, transport, and event tickets)

• Individual sporting event tickets

• Hotel and accommodation bookings

• Custom merchandise (personalized or made to order)

• Any ancillary services offered by the Company

3. EU Right of Withdrawal — General Rule

Under Article 9 of EU Directive 2011/83/EU and Spanish transposing legislation, consumers purchasing via distance or off-premises contracts generally have the right to withdraw from the contract within 14 calendar days of the date of purchase (or, for goods, within 14 days of delivery), without giving any reason and without incurring any costs beyond those expressly permitted by law.

Where the right of withdrawal applies and is validly exercised within the 14-day period, the Company will issue a full refund of all amounts paid, using the same means of payment used for the original transaction, within 14 calendar days of receiving the withdrawal notice.

4. Exceptions to the Right of Withdrawal

Article 16 of EU Directive 2011/83/EU recognises that the right of withdrawal is not appropriate for certain categories of goods and services. The following products and services offered by the Company fall within these legally recognised exceptions:

4.1 Sporting Event Tickets

Under Article 16(l) of Directive 2011/83/EU, the right of withdrawal does not apply to contracts for the provision of accommodation, transport of goods, car rental services, catering, or services related to leisure activities where the contract provides for a specific date or period of performance. All sporting event tickets sold by the Company relate to events taking place on a specific date and are therefore exempt from the right of withdrawal.

Refund status: No refund is available once the purchase is confirmed, except as provided in Section 6 below.

4.2 Hotel and Accommodation Bookings

Under Article 16(l) of Directive 2011/83/EU, accommodation services provided for a specific date or period of performance are exempt from the right of withdrawal. All hotel and accommodation bookings made through the Company are for specific dates tied to sporting events or tours.

Refund status: No refund is available once the booking is confirmed, except as provided in Section 6 below.

4.3 Custom Merchandise

Under Article 16(c) of Directive 2011/83/EU, the right of withdrawal does not apply to the supply of goods that are made to the consumer’s specifications or are clearly personalised. Custom merchandise offered by the Company (including but not limited to personalised jerseys, engraved items, and bespoke tour memorabilia) falls within this exception.

Refund status: No refund is available once production has commenced, except as provided in Section 6 below.

4.4 Tour Packages

Comprehensive sports travel packages that combine event tickets, accommodation, and/or transport are subject to the cancellation schedule set out in Section 5, rather than the general 14-day right of withdrawal, to the extent that these packages constitute services related to leisure activities provided for a specific date or period of performance under Article 16(l).

5. Tour Package Cancellation Schedule

For tour packages that do not fall entirely within the exceptions above, or where the Company offers cancellation terms as a goodwill gesture, the following tiered cancellation schedule applies. The refund is calculated based on the total package price paid, minus nonrefundable items detailed above such as event tickets, accommodation, transport and custom merchandise:

Cancellation Period

Refund Available

Deduction

More than 30 days before departure

90% of package price

10% administration fee

15–30 days before departure

70% of package price

30% cancellation charge

8–14 days before departure

30% of package price

70% cancellation charge

7 days or fewer before departure

No refund

100%

All cancellation requests must be submitted in writing by email to info@gatasportstours.com. The date on which the cancellation email is received by the Company will determine the applicable refund tier.

Refunds under this schedule will be processed within 14 calendar days of confirmation of the cancellation and will be returned using the same payment method used for the original purchase.

6. Exceptions and Special Circumstances

6.1 Event Cancellation or Rescheduling

If a sporting event is cancelled by the event organizer and no alternative date is offered, the Company will use commercially reasonable efforts to obtain a refund of the ticket price from the organizer and pass this on to the Customer, minus any irrecoverable third-party costs and a reasonable administration fee.

If a sporting event is rescheduled, the Company will endeavor to adjust the tour package accordingly. If the Customer cannot attend on the rescheduled date, cancellation charges under Section 5 may still apply.

6.2 Force Majeure

In cases of force majeure (including but not limited to natural disasters, pandemics, government-imposed travel restrictions, civil unrest, or war), the Company will offer the Customer the choice between a credit voucher for the full amount paid (valid for 12 months) or a partial refund, minus irrecoverable costs already incurred by the Company. The Company shall not be liable for any additional compensation beyond the amounts paid.

6.3 Defective Goods

If any non-personalized goods delivered by the Company are defective or not as described, the Customer retains the right to a repair, replacement, or refund in accordance with the applicable provisions of Spanish consumer law (Real Decreto Legislativo 1/2007).

7. How to Request a Cancellation or Refund

To request a cancellation or refund, the Customer must:

1. Send an email to [hi@gatasportstours.com] with the subject line “Cancellation Request — [Booking Reference]”.

2. Include the full name of the booking holder, the booking reference number, the date of purchase, and a clear statement of the wish to cancel.

3. The Company will acknowledge receipt within 3 business days and confirm the applicable refund (if any) within 7 business days.

Alternatively, the Customer may use the model withdrawal form annexed to this Policy or any other clear written statement.

8. Complaints and Dispute Resolution

If the Customer is unsatisfied with the outcome of a refund or cancellation request, they may submit a formal complaint to hi@gatasportstours.com. The Company will respond within 15 business days.

Customers resident in the EU may also submit complaints through the European Commission’s Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.

Nothing in this Policy affects the Customer’s statutory rights under applicable Spanish or EU consumer protection law.

9. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of Spain. Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the courts of Barcelona, Spain, without prejudice to the Customer’s right to bring proceedings in the courts of their place of domicile where applicable under EU law.

10. Amendments

The Company reserves the right to amend this Policy at any time. Any amendments will be published on the Company’s website and will apply to bookings made after the date of publication. Existing bookings will be governed by the version of the Policy in effect at the time of booking.

Gata Sports Tours S.L.